Privacy policy

Your privacy matters to us.

This Privacy Policy explains how Yahlu (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit our website or make a purchase. By using our site, you agree to the collection and use of information in accordance with this policy.

 

1. Information We Collect

We collect information to process orders, improve your experience, and communicate with you. This may include:

  • Personal details: Name, email address, phone number, shipping and billing addresses

  • Payment information: Processed securely through Shopify or third-party payment providers (we do not store your full credit card details)

  • Order information: Details about your purchases and delivery preferences

  • Website usage and technical data: IP address, browser type, device information, pages visited, session length, and interactions on the site (collected via cookies or analytics tools)

We may also aggregate or anonymise data to analyse trends, improve our services, and understand customer preferences.

 

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2. How We Use Your Information

Your information is used to:

  • Process and fulfil your orders

  • Communicate with you about your purchase, delivery, or account

  • Improve our products, website, and customer experience

  • Send marketing communications if you have opted in

  • Comply with legal obligations and prevent fraud

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3. Cookies and Analytics

Our site uses cookies to function correctly and to understand how visitors use it. Cookies are small files stored on your device. You can disable cookies in your browser settings, though some parts of the site may not work properly without them.

We may also use analytics tools to measure website performance and understand visitor behaviour.

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4. Sharing Your Information

We respect your privacy and only share your information when necessary to operate our business, including:

  • Shopify: Hosting, data storage, and payment processing

  • Service providers: Shipping carriers, email providers, or other services needed to fulfil your orders

  • Legal authorities: If required by law or to protect our rights

All third parties are required to protect your information and use it only for the purposes we specify.

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5. Payment Security

All payments are processed securely through Shopify. Shopify’s payment systems comply with PCI-DSS standards, ensuring your credit card and payment information is handled safely.

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6. Email and Marketing

If you subscribe to our mailing list, we may send updates, offers, and stories from Yahlu. You can unsubscribe at any time by clicking “Unsubscribe” in any email or contacting us directly. We do not sell or rent your personal information to third parties.

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7. Data Storage and Security

We store your personal data securely using Shopify’s infrastructure and industry-standard encryption. While no online system is completely risk-free, we take reasonable steps to protect your data from misuse, loss, or unauthorised access.

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8. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or outdated information

  • Withdraw consent for marketing communications

You can exercise these rights at any time by contacting us at the details below.

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9. International Data Transfers

Your data may be transferred and stored outside Australia, as Shopify and other service providers may operate overseas. We ensure that your information remains protected in accordance with this Privacy Policy.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and if we make material changes, we will highlight them so you are aware of what information we collect, how we use it, and under what circumstances it may be shared.

Your continued use of our website after any change constitutes acceptance of the updated terms.

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Contact Us

For questions, concerns, or requests regarding your personal information, please contact us.